About Us

Catalyst Aviation Insurance provides a range of general aviation insurance underwriting and claims services in Australia, New Zealand, Asia and countries throughout the Asia Pacific Region.

Download a Fact Sheet document for Catalyst Aviation Insurance - click here.

We offer insurance on the following policies:

The Catalyst Aviation Team provides professional service to licenced insurance brokers.

Policies cover the following:

  • Risk segments:
    • General Aviation – fixed and rotor wing
    • Recreational aircraft
  • Aerospace   Regional airports, Products liability
  • Business jets, Hull deductible, Regional Airline, Hull War
  • UAVs/RPAs 
  • Schemes tailor made for selected aviators
  • XS Liability, XS Hull. Facility Lines. Packaged lines
  • Lead and coinsurance lines, 100% lines on smaller risks

If you are an aircraft owner contact your broker to arrange a quote.  If you are a licensed insurance broker contact us to arrange a quote

Catalyst Aviation Insurance is a business name of Catalyst Consulting (Aust) Pty. Ltd., coverholder at Lloyd’s, and licensed in Australia by ASIC under AFS License Number 480086.

The Catalyst Aviation Insurance team

Brendan Warner
Owner/Director

0418 731 864
Melbourne

Owner and Director Brendan Warner has more than 35 years’ experience in underwriting, claims handling and managing aviation insurance business in the aviation market.

He has spent all of his working career in aviation insurance, with experience ranging from general aviation, airline insurance and reinsurance. He specialises in underwriting aviation insurance business.

Brendan has extensive international experience in Ireland, the London Market, Germany, Australia and the Asian aviation markets.

He is a Chartered Insurer and ACII and ANZIIF Senior Associate CIP.
 

Neal Bucknell
Claims

We understand how important it is for your claim to be dealt with efficiently and professionally so for that reason claims reported to us are serviced and maintained in Melbourne by Neal Bucknell, Bachelor of Laws.

Neal has many decades of experience in general insurance, both in underwriting and in broking.

He has specialised in claims for 12 years and is well known to aviation insurance loss adjustors and lawyers across Australia.

He shares our vision of making the claims process as speedy and transparent as it can be for both the Insured and Broker so his understanding of the needs of both proves invaluable, particularly in the management and settlement of complex claims.
 

Rachel English
Underwriting Assistant
B Mgmt GD IR

Rachel has been in the Aviation insurance industry for 12 years in various roles across underwriting, claims and general administration. She has a degree in Management and is a Certified Insurance Professional (CIP) through ANZIIF and has achieved Tier 1 General Insurance Compliance (part of Cert IV Financial Services). She takes pride in her work and is committed to providing excellent customer service to brokers.

 

Vicky Zhang
Trainee Underwriter
Bachelor Degree: Finance and Economics

Vicky is a highly motivated, resourceful, and confident professional with proven multitasking and organisational skills.  She has a Bachelor’s Degree from the University of Melbourne in Finance and Economics and is studying for a Diploma of Financial Planning and Insurance. She has a strong work ethic utilising excellent communication and interpersonal skills on all levels.

Compliance

Catalyst Aviation Insurance provides highly rated and valuable Lloyd's of London security. Lloyd’s has operated in Australia for over 150 years and the Lloyd’s insurance market has existed since the 17th century. Catalyst Aviation Insurance trades exclusively with licensed insurance brokers.

Catalyst Aviation Insurance is a business name of Catalyst Consulting (Aust) Pty Ltd and as a Lloyd's Coverholder in Australia we are also required to comply with all legal and regulatory obligations and meet the requirements of the General Insurance Code of Practice to which Lloyd’s is a signatory. 

General Insurance Code of Practice

Catalyst Consulting (Aust) Pty. Ltd. adheres to the General Insurance Code of Practice. The Code is for the protection of policyholders. It is a Lloyd’s requirement that we adhere to the Code.

The General Insurance Code of Practice 2014 came into effect on July 1, 2014, with a 12-month period for insurers to transition to the Code by June 30, 2015.

The Code, which is written in plain English, sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest.

It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.

The Code covers many aspects of a customer's relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.

All staff at Catalyst Aviation Insurance are trained in the code. This is part of our service to brokers and policyholders.

Complaints and Dispute Resolution

If you have any complaints about the products or services provided to you by Catalyst, please contact our Complaints Manager on 0418731864. If your complaint is in relation to insurance where we are acting on behalf of Certain Underwriters at Lloyd’s, then you have access to the Lloyd’s Australia complaints process. Information is available in the following document:

Code---IDR-Leaflet-v-0615.pdf Code---IDR-Leaflet-v-0615.pdf (80kB)