Complaints and Dispute Resolution

If you have any complaints about the products or services provided to you by Catalyst, please contact our Complaints Manager on 0418731864. If your complaint is in relation to insurance where we are acting on behalf of Certain Underwriters at Lloyd's, then you have access to the Lloyd's Australia complaints process. Information is available in the following document:

Code-IDR-Leaflet-v-1118.pdf Code-IDR-Leaflet-v-1118.pdf (370kB)