Compliance & Code of Practice

  • Home
  • Compliance & Code of Practice

Compliance

Catalyst Aviation Insurance provides highly rated and valuable Lloyd's of London security. Lloyd’s has operated in Australia for over 150 years and the Lloyd’s insurance market has existed since the 17th century. Catalyst Aviation Insurance trades exclusively with licensed insurance brokers.

Catalyst Aviation Insurance is a business name of Catalyst Consulting (Aust) Pty Ltd and as a Lloyd's Coverholder in Australia we are also required to comply with all legal and regulatory obligations and meet the requirements of the General Insurance Code of Practice to which Lloyd’s is a signatory.

General Insurance Code of Practice

Catalyst Consulting (Aust) Pty. Ltd. adheres to the General Insurance Code of Practice. The Code is for the protection of policyholders. It is a Lloyd’s requirement that we adhere to the Code.

The General Insurance Code of Practice 2014 came into effect on July 1, 2014, with a 12-month period for insurers to transition to the Code by June 30, 2015.

The Code, which is written in plain English, sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest.

It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.

The Code covers many aspects of a customer's relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.

All staff at Catalyst Aviation Insurance are trained in the code. This is part of our service to brokers and policyholders.